Catholic Charities Ombudsman Volunteers Needed to Help Residents of Nursing Homes

Residents of nursing homes sometimes need help with issues they cannot navigate by themselves, and that is where the Catholic Charities Ombudsman Program comes in.

Volunteers and staff from the Catholic Charities Ombudsman Program meet with residents of nursing homes, personal care homes and long-term care facilities and their families, and advocate for them if needed.

They can help the residents with concerns about their quality of care, their facility or its staffing, Medicaid or Medicare payments, and many other topics.

Sometimes, it’s just a matter of spending time with someone who may be lonely because they don’t get many visitors.

Ombudsmen encourage residents to resolve concerns on their own when they can, and also make referrals to other agencies when needed. The service is free and confidential.

Volunteers are needed to help with this important Catholic Charities ministry. Training is provided.

Currently, the Catholic Charities Ombudsman Program covers Lehigh and Northampton counties, where there are about 120 long-term care facilities with 8,000 beds.

If you are interested in making a difference in the life of a person residing in a long-term care facility, consider volunteering by calling Jennifer Arciere, program supervisor, at 484-619-3337, or email her at

Members of the Ombudsman team pictured above are, left to right, Susan Ockovic, Kirby Heagy, Jennifer Arciere, and Janet Brown.


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